We at DeSilva Imports value the trust you have demonstrated by visiting us. We want you to be 100% satisfied with your purchases. We guarantee the quality and artistry of all our products, including the natural stones used in our beautiful sterling silver jewelry. As a result, we will accept returns and exchanges of any and all items for 15 days from the date you receive your shipment. Please contact us for instructions on how to return your item(s) within this timeframe, should the need arise, at firstname.lastname@example.org.
We will provide you with an internal control number and the address to be used for all returns. Returns made without an internal control number (ICN) will not be accepted. We appreciate your business, and look forward to providing you with an outstanding level of customer service.
Please note that we buy direct from artisans. On rare occasions we will import from stores representing a variety of artisans. All items are selected personally, for both their beauty and for the craftsmanship of the artist. Please know that each item is hand crafted, and as such may contain minor flaws or irregularities. We do our utmost to select only the finest and most interesting pieces. We at DeSilva Imports feel that these minor imperfections only add to the beauty and originality of the pieces, and demonstrate that they are truly made by hand. We feel confident that you will love anything you purchase, and stand behind our products 100%! Should you have any comments or concerns, however, please contact us immediately. Once again, your satisfaction is our primary concern.